What People Are Saying

“Customer demand has been so high, the hotel is committing $8,000 per room to cover the upgrades…. Here’s hoping Hilton will take the idea chain-wide and other hoteliers will follow suit.”

USA TODAY

“In an innovative experiment aimed at travelers with allergies or asthma, the Hilton O’Hare has given extreme makeovers to two guestrooms to dramatically reduce the dust, molds and chemicals in the air. The radical retrofit, thought to be the first of its kind in the U.S., won kudos from a group representing people with allergies and asthma. ‘We would be very hopeful that it could work, and that other hotel chains would catch on to make it more comfortable for the 60 million Americans who suffer with allergies to travel,’ said Angel Waldron, a spokeswoman for the Asthma and Allergy Foundation of America.”

CHICAGO TRIBUNE

“By modifying the intrinsic components of the Enviro-Room Design “allergy-rooms” at the Hilton, you have opened up a world to thousands of individuals who would otherwise be unable to patronize a business like the Hilton. Also your attempts, in conjunction with the Hilton, to target a market for the chemically-sensitive individuals for whom I advocate is so greatly appreciated by many. Once again the Hilton has “raised the bar” in customer service by working with an environmentally-aware design firm such as ETS in targeting a growing market.”

KARI KILLIAN, JANUARY 30, 2006

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